How to Prosper in these Challenging Times: Part 12 cont.

April 8th, 2011

Not all comments that we receive, however, are glowingly positive. I believe that these suggestions on how to better serve our clients may actually be more important than the positive comments utilized in the marketing process. All feedback is valuable and can be used to strengthen the relationship we have with our excellent group of clients.

Continuing on with what to do with customer comments.   As you recall from my last entry, we discussed howq unsolicited client testimonials are excellent marketing tools.  However we take it a step further.

Let me mention that we also have a separate survey process for all new clients. The goal of this survey is to assess our Accounts Receivables factoring firm marketing process and ensure that we provided our prospect [now client] a straight forward and clear understanding of our services, pricing and product menu. In the next article, I will cover this interesting process and present another form that we use in the New Client survey process for your review and future use.

Also, in the next series of articles, I will begin to cover how to harness the power of the Internet as a marketing tool, including ideas on how to maximize your website traffic and lead generation process.

Until Next Time.

Mark Paul